1. If your order was not executed:
- Please check the price of the open order and verify whether if it has matched the counterparty (bid/ask) price and volume or not.
- If you would like to expedite your order, you can consider canceling the open order and submit a new order with a more competitive price.
2. In case you cannot cancel your order, or the coins weren’t credited to your account, or for any other related concern, please reopen a ticket and attach the following screenshots:
- A screenshot of your order
- A screenshot of the exception or error message
We will try our best to solve your ticket as soon as possible. Please be informed that your ticket will be considered low-priority if you don’t include screenshots.